Without the Fog
ITIL 5 Foundation Without the Fog
Your Friendly Guide to Passing the 2026 Exam — 100 Referenced Practice Questions, the 6C AI Model, and All 34 Practices in Plain English
ITIL 5 launched in February 2026. Most guides just reprinted their ITIL 4 notes — this one was written against the new syllabus from the ground up, anchored to a running bakery example that makes abstract service management concrete and memorable.
- ✓Seven chapters covering the full ITIL 5 Foundation syllabus, from the four dimensions to the ITIL Value System to the exam itself
- ✓100 exam-style practice questions, each naming the syllabus area it tests and the section that teaches it
- ✓A checkpoint quiz in every chapter — 71 more questions, with worked explanations
- ✓12 quick-reference cards for last-week revision: the four dimensions, the seven guiding principles, the lifecycle, the 34 practices, the 6C model, common traps
- ✓An 80-term glossary in plain language, not syllabus language
- ✓A full exam chapter: registration, cost, online versus test-centre, the four question formats, three study plans, and the traps that catch people
- ✓The Bridge exam explained for ITIL 4 holders — 20 questions, 30 minutes, and what actually changed
Get the free exam-prep checklist
A one-page summary of what to review before exam day, pulled straight from the book.
What's covered
- The eight-stage Product and Service Lifecycle (replacing the Service Value Chain)
- The four dimensions of service management
- The ITIL Value System and seven guiding principles
- The 34 practices, reorganised into two categories
- The 6C AI Model
- Exam preparation
- The Bridge exam for ITIL 4 holders
It’s also written to be read — no wall of bullet points, no syllabus paraphrased back at you. Every concept is explained in plain English and anchored to a running example: a bakery.
Why “referenced” matters more than “2,000 questions”: the real exam is 40 questions. A guide advertising two thousand is padding. What helps you pass is knowing why an answer was wrong and exactly where to go and fix it — which is why every question here carries its syllabus area and a pointer back into the book.
Who it's for
- •Anyone sitting ITIL 5 Foundation and starting from zero
- •ITIL 4 holders deciding between the full exam and the Bridge
- •Service desk, ops, QA and project people who need the vocabulary to work with ITIL teams
- •Anyone who has opened the official syllabus and closed it again
An independent study guide. ITIL® is a registered trademark of PeopleCert. This publication is not endorsed by or affiliated with PeopleCert or AXELOS Limited.